This Privacy Policy explains how Mauka (“Mauka”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you use the CricTik mobile application and related services (collectively, the “App”). By creating an account or using the App, you agree to the practices described in this policy.
1. Who we are
The App is operated by [LEGAL ENTITY NAME, e.g. Mauka Sports Pvt. Ltd.], with its registered office at [REGISTERED ADDRESS]. For any privacy questions you can reach us using the contact details in Section 13.
2. Information we collect
We collect the following categories of information so the App can function:
| Category | Examples | Why we collect it |
|---|---|---|
| Account & identity | Mobile number, display name, profile photo, country and city, referral code | To create and secure your account, verify you by OTP, and personalise the App |
| Authentication | One-time passwords (OTP) sent to your mobile number, secure login tokens | To sign you in securely without storing a password |
| Bookings & activity | Games, tournaments, tours and team registrations; squads; reminders; feedback and ratings; match “moments” photos you upload | To deliver booking, scheduling, leaderboard, and community features |
| Photos & media | Profile picture and match photos you choose to upload from your gallery | To display your profile and, where you submit them, share approved match moments |
| Payments | Transaction amount, currency, order references, wallet balance and ledger, subscription status | To process bookings, top-ups, subscriptions, refunds and rewards |
| Location | The country and city you select; venue/ground addresses you open in maps | To show relevant games, correct match timings (in the venue’s timezone), and directions |
| Device & notifications | Push notification (FCM) token, device type, app version, basic diagnostic logs | To send match alerts and notifications, and to maintain app reliability and security |
We do not ask for your card, UPI, or bank details directly. Payment credentials are entered into and handled by our payment processor (see Section 5).
3. How we use your information
- Create, verify and secure your account using OTP-based mobile login.
- Show and manage game, tournament, tour and team bookings, squads and reminders.
- Process payments, wallet top-ups, subscriptions, refunds, reward points and dues.
- Operate leaderboards, milestones, badges, the Hall of Fame and shareable stat cards.
- Send you transactional and match-related push notifications and in-app updates.
- Display approved community content such as squads, match moments and player posters.
- Provide customer support through the in-app ticketing system.
- Detect, prevent and address fraud, abuse, and technical or security issues.
- Comply with legal obligations and enforce our terms.
4. Legal bases for processing
Where applicable law (such as the GDPR) requires it, we rely on: performance of a contract (to provide the booking services you request), your consent (for example, uploading photos or enabling notifications), our legitimate interests (security, fraud prevention, and improving the App), and compliance with legal obligations.
5. Payment processing
Payments in the App are processed by Razorpay, our third-party payment gateway. When you pay, your payment information is collected and processed by Razorpay under its own privacy policy and security standards; we receive only transaction metadata (such as an order reference, amount, currency, and success/failure status). We do not store full card or bank account numbers on our servers. Please review Razorpay’s privacy policy.
6. How we share information
We share information only as needed to run the App:
- Service providers: payment processing (Razorpay), push notifications and backend services (Google Firebase Cloud Messaging), and hosting/storage providers.
- Community visibility: your display name, profile photo, city/country, squad membership, leaderboard standing, milestones, and any match moments you submit that an administrator approves may be visible to other users within the App.
- Social media (optional): where you or an administrator choose to publish a poster (for example, a milestone, Man of the Match, or an approved match moment), that image and the associated caption may be posted to our official social media channels, including Instagram.
- Legal & safety: when required by law, regulation, legal process, or to protect the rights, property, or safety of users, the public, or Mauka.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
We do not sell your personal information, and the App does not display third-party advertising.
7. Photos and user-generated content
Profile pictures and match “moment” photos are uploaded only when you choose to select them from your device. Match moments are reviewed by an administrator before they become visible to other users, and approved moments (with a credit to you) may be shared on our official social channels. You can request removal of content you have uploaded by contacting us (Section 13).
8. Push notifications
With your permission, we send push notifications for events such as bookings opening, reminders, squad announcements, results, rewards, and support replies. You can disable notifications at any time in your device settings; some account-related messages may still be delivered in-app.
9. Data retention
We keep your information for as long as your account is active and as needed to provide the App, comply with our legal obligations, resolve disputes, and enforce our agreements. One-time passwords expire shortly after they are issued. When information is no longer required, we delete or anonymise it.
10. Security
We use reasonable technical and organisational measures to protect your information, including encrypted transport (HTTPS), hashed one-time passwords, opaque login tokens, and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Children’s privacy
The App is intended for users aged [MINIMUM AGE, e.g. 13] and above. We do not knowingly collect personal information from children below this age. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.
12. Your rights and choices
Depending on your location, you may have the right to:
- Access, correct, or update your profile information within the App.
- Request a copy or deletion of your personal data.
- Withdraw consent (for example, for notifications or photo uploads).
- Object to or restrict certain processing.
To exercise any of these rights, contact us using the details below. You may also request account deletion, which will remove your personal data subject to records we are legally required to retain.
13. Contact us
Mauka — CricTik Support
Email: [CONTACT EMAIL, e.g. support@mauka365.com]
Phone: [SUPPORT PHONE NUMBER]
Address: [REGISTERED ADDRESS]
14. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you within the App. Your continued use of the App after changes take effect constitutes acceptance of the revised policy.